How-to videos

Here's the page you'll see every time you sign in to Pact. At the top is your getting-started list. Each step has a button, and it gets a check mark when it's done. Fleet readiness shows how many drivers need nothing from you. Click any number to see exactly who. Below that is one list of everything that's due, ranked by what could cost you money first. The items that can't wait are at the top, and every line has the button that finishes it. Questions? Call Josh at 901-517-7450.

FMCSA requires you, the employer, to do two things yourself in the Clearinghouse. Pact can't do them for you. Go to clearinghouse.fmcsa.dot.gov, and log in with your login.gov account. If you don't have one yet, click Register and sign up as an employer. Under My Dashboard, go to Manage, and click C/TPAs. In the box that asks, who is your C/TPA, type Pact Compliance and pick us from the list. Check Conduct Queries, Report Violations, and Report RTD Information. Then click Save. Your request shows as Pending until Pact accepts it. Then it turns Active. Next, buy a query plan. Under My Dashboard, go to Queries, and click Purchase a Query Plan. Pick a plan that covers your drivers. Each query is $1.25. Then click Continue to Pay.gov to pay. Not sure what size to buy? Your Clearinghouse page in Pact suggests one. When you've bought it, record it there, and Pact starts running your queries. Questions? Call Josh at 901-517-7450.

Here's how to put your drivers in Pact. Go to Drivers. To add everyone at once, click Import CSV. Download the blank template, fill in one row per driver, save it as a CSV file, and upload it. Drivers already on file are updated, and new ones are added. Or click Add driver to enter one at a time. Only have a paper list? Take a photo and email it to josh@pactcompliance.com, and we'll enter it for you. Questions? Call Josh at 901-517-7450.

Before Pact can run a driver's yearly Clearinghouse query, you need that driver's signed consent. It's a federal rule. On the Drivers page, click No consent to see who's missing it. Open the driver, click the Clearinghouse tab, then Record consent. Choose paper or electronic, enter the date they signed, and save. Keep the signed form. You can upload it to the driver's documents. A driver can sign one consent that covers every year they work for you, so you only do this once per driver. Questions? Call Josh at 901-517-7450.

If you keep your own lab and MRO, your MRO has to send Pact a copy of every result. Here's how to set that up. On your Today page, click the step, Tell your MRO to copy Pact on every result. It opens a one-page letter with your company already filled in. Click Print, or save it as a PDF. Fill in any blanks, sign it, and send it to your MRO. Then send Pact a copy. Questions? Call Josh at 901-517-7450.

Here's how to order a test, and what to do when a driver is picked for random testing. Click Order a test, pick the driver, and click Continue. Choose why the test is needed and what to test for, then click Order the test. The test and its result show on the driver's page and on the Tests page. Pact draws your random tests every quarter. The drivers picked show on your Today page and on the Random pool page. Send a picked driver to test right away. Once a driver is told, they have to go immediately. Click Send to test now, or record when you told them yourself. Questions? Call Josh at 901-517-7450.

If an auditor asks for your records, here's where they are. On your Today page, click Download all records. You get one zip file with everything Pact keeps for your company. For one driver, open the driver and click Audit binder. It lays out that driver's file in the order auditors ask for, ready to print. Questions? Call Josh at 901-517-7450.