Your DOT program.
Done for you.

Once your payment method is set up, send the roster and your drivers go into the pool the same day, with your certificate of enrollment issued so you have something to hand a broker or an inspector. The rest — queries, medical card dates, driving-record reviews — we load in the first week.

Yes. Your last Clearinghouse query, medical card and driving record dates come across with the roster, your previous provider's test records go into each driver's file, and we pick up the calendar from there. Your history comes with you.

No. Keep your lab account and your Medical Review Officer — DOT rules don't require you to use your C/TPA's lab. You sign a one-page letter asking your MRO to copy us on each result, as 49 CFR 40.349(c) allows, and we run everything else: the random pool, Clearinghouse queries and reports, medical cards, driver files, the MIS report and your records. Your lab tests your drivers; we keep the records an auditor asks for. Or test through Pact's lab network (Quest collection sites, DRS as Medical Review Officer): testing starts once your lab account is set up, usually 3 to 4 business days after you sign.

Pact draws once a quarter, on an unannounced day, and emails your designated employer representative the same day: how many were picked, not who — the names stay in the portal, so a forwarded email can't tip a driver off. Each selected driver stays on your Today page until you send them, and anything unsent brings another email at 30, 14, 7 and 3 days before the quarter ends. When you send someone, the portal records when, how and where. Owner-operators get no warning at all: Pact sends you to the test, as the rules require (49 CFR 382.305(k)(1)).

You open the portal and print the binder. Every driver has one dated file: Clearinghouse queries with results, test records with retention dates, the medical certification history, the consent on file, the policy signature, and every notice we sent. It prints with a letterhead and an attestation, and it lists anything we don't hold so nothing reads as verified that isn't.

No. They get a one-time link on their phone. It opens their page — photo a new medical card (for a CDL driver, we confirm it on the state driving record), sign the policy, fix their phone number — and then it expires. No account, no password, nothing to install.

Your designated employer representative, who gets each result from the MRO, and Pact, which keeps a copy for your records. No other employer or third party sees them without the driver's written consent, except where the rules require or allow it — a DOT audit, for example (49 CFR 40.321, 40.331), and a driver can request their own records in writing (40.329). That's Part 40, Subpart P, and it's not negotiable. Drivers have their own page for their medical card and policy signature; it cannot show test results or random selections, not even their own.

A licensed Medical Review Officer reviews the result and tries to speak with the driver before verifying it — the rules require that (49 CFR 40.131), it's not a courtesy. If the result stands, the driver is immediately prohibited from safety-sensitive work, the MRO reports it to the FMCSA Clearinghouse, and the driver must be given a list of qualified Substance Abuse Professionals before the return-to-duty process can start. The portal sends the driver a list of qualified SAPs near them; if Pact has none on file for that state yet, we tell you and help you find one. We'll tell you exactly what you can and can't do next, in writing.

Ask for your price with the form on this page or on your industry's page. Your written price and your signup link come by email.