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Text messages from Pact Compliance

Pact Compliance runs drug and alcohol testing programs and credential tracking for employers. We text the people in those programs only after they agree, and only about the program: a sign-in link to their own page, a notice to go to a test, or a reminder before something expires. Never marketing, and never a test result.

How people agree to texts

Each driver or worker has their own page in Pact's portal (portal.pactcompliance.com), which their employer sends them a link to. Under Your contact info they can enter a cell number and press Save. This is the form, with the exact wording shown beside the phone field:

Healthcare and NEMT workers see the same form with this wording: "By saving a cell number you agree that Pact Compliance may text it about your credentials - a sign-in link or a reminder. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP at any time to stop." Employees outside DOT see: "By saving a cell number you agree that Pact Compliance may text it about your company's drug testing program - a sign-in link or a reminder, never a test result. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP at any time to stop."

When the number is saved, the portal records the date and that the person entered it themselves. An employer may also give Pact a number, but only for a person who has agreed to program texts, as its signed service agreement with Pact requires; the portal records that too. No text goes to a number without consent on file.

What the texts look like

• Pact Compliance for [Employer]: tap to open your driver page (link works once, expires in 48 hours): [link] Reply STOP to opt out.
• Pact Compliance for [Employer]: you've been selected for a random DOT drug test (required by 49 CFR Part 382). Go NOW, directly to: [collection site]. Bring your license. Do not stop anywhere first. If the site is closed, won't test you, or there's nowhere to park, call Pact at 901-666-6970 from there before you leave. Reply STOP to opt out.
• Pact Compliance for [Employer]: your BLS card expires in 14 days. Send the renewal: [link] Reply STOP to opt out.

Message frequency varies: texts go out only when there is something to do. Message and data rates may apply.

Stopping texts and getting help

Reply STOP to any text, or press Stop text messages on your page, and Pact stops texting that number. Reply HELP, call 901-666-6970 or email support@pactcompliance.com for help. Pact follows up by email the same business day. We don't share mobile numbers or text consent with anyone for marketing. See the portal's privacy policy (Text messages section) and terms.

Texts from Pact's business number, 901-666-6970, about a price, signup or account follow the text message terms.